The customer is always right is awfully wrong

June 24 2019
Customer Service

If you have ever worked in a customer-facing role, how many times have you had to grit your teeth, take a deep breath and silently repeat to...

So you're a school leader? What are your blind spots?

June 24 2019
Blind Spots_230

If you ever learnt to drive a motor vehicle, you’ll vividly recall the driving instructor banging on about what were termed ‘blind’ spots’.  

Getting emotional about school leaders

June 17 2019

When teachers, students and parents reflect on their most admired school leader, what do you think springs to mind?

Are you lonely in the workplace? Well you are not alone

June 05 2019
Lonely at Work_230

Are you feeling lonely in the workplace? Well, you are not alone.

Pets at work? Really?

May 13 2019
Pets at Work 230

Pet friendly workplaces are becoming more and more popular these days, with some of the world’s largest companies, including Google and Amazon,...

Bring your 'whole self' to work

April 30 2019
Authentic 230

Being totally ‘present’ - and bringing one’s ‘whole self’ to the conversation or situation - is crucial in the workplace.

Time to take the stink out of disgusting workplace behaviour

April 30 2019
Stink 230

Early on in my career I shared a small office with a more senior colleague who had a serious flatulence issue.  

Is your team talking behind your back?

April 16 2019

Every manager knows it: that nagging feeling that someone is talking about you behind your back, or even worse while you are in the room.

Moving forward with jargon will never deliver a 'win-win'​

April 16 2019
Touch Base_230

The next time you hear someone in your workplace say they will “reach out”, “fly something up the flagpole” or ask you to “buy in”, “workshop it”,...

Happiness seen as a business imperative

April 08 2019

Twenty years ago you wouldn’t use the words “work” and “happiness” in the same sentence. It just wasn’t done, or said.